Central Dispatch - 911
Non-Emergency Phone Number 231-689-5288
Newaygo County was the second 9-1-1 Center to come on line
They dispatch all emergencies within Newaygo County for Fire
Police - EMS
1978 - 1993 Newaygo
County Sheriff dispatched all Emergencies from the Sheriff
Sgt. Stan Nieboer was given the charge of starting the move from
the Sheriff Dept. fully controlling the 911 center to the
Sheriffs vision of moving dispatch to another level.
It was the Vision of the Sheriffs Office to move out of the 9-1-1
Business allowing his full attention to the Road Patrol / Jail
and hire a full-time Director who would hire a complete staff of
civilian dispatchers to establish a separate 9-1-1 Center for
Newaygo County. This was accomplished in June of 1993.
Early Funding for the 9-1-1 Center came from a millage Road
Patrol/ Dispatch requested and supported by the voters in the
amount of 1 mill for both.
1993 / June - Director
Peter LeFavour was hired to oversee the move of the 911 dispatch
center from a 12x12 foot room to a 750 sq ft area. Where a second
Motorola Centercom II control station was purchased.
1993 / October - A Sur-Charge
on your telephone bill was requested and approved by a vote of the
people. This money is what funds dispatch 100%.
1993 / October -
The people of Newaygo county voted to go from a Basic 9-1-1 Center
to an Enhanced Center. (the Basic center was one where callers
could dial 9-1-1 and receive help but that caller wasnt able to
be identified by the 9-1-1 center. ) Example; If a child or
elderly person called who didnt know where they were no one could
be sent out to help! The Enhanced allowed the 9-1-1 Center to
receive the callers name-address-telephone number + Fire-EMS-
Police information for that area.
the Counties 25% growth over the past 10 years it has been
necessary to develop a plan to both increase and update our 9-1-1
system from 1993. Cellular telephones have accelerated this need
for change since we now need more equipment to identify the
callers location by GPS (global positioning satellites) or the
Triangular method using the signal from three or more Cell Towers
to identify the location of the call since there isnt a numerical
2003 / June 10 - Moved
from the Sheriffs Office to a new Center located on the Newaygo
County Campus in White Cloud with all new equipment. Motorola
Radios, Mapping, Furniture. Generator.
We have purchased Watson Furniture / Motorola Radios and moved our
present location to this center in an effort to keep up with the
growth in Newaygo County.
We have two dispatchers on each shift 24/7 and on weekends and
holidays we add an additional dispatcher due to the increased call
The consoles are designed with the dispatcher in mind! They
are able to move the work surface up or down to conform to their
needs and if sitting may move it up to stand for awhile to change
their posture. Ergonomics is important to us and all switches
lights and other buttons are within easy reach to prevent excess
(new dispatcher desk)
The recordings are digital and can be saved on hard-drive or CD
Rom to capture all incoming and outgoing radio-telephone audio for
future use by the police-prosecutor if needed during an
All consoles are alike and this helps the dispatcher if they need
to move from one work area to another. The lazy-susan in the
middle of the room is for reference books that may be needed by
any dispatcher in the communication center.
Soundproofing has been added to the walls and this is the same
type as used in the IMAX Theater in Grand Rapids!
The most interesting note is that, everything purchased for this
new upgrade has been planned for the past 8 years and no extra
funding was requested of the citizens of Newaygo County. Again
we begin to save for our future growth in the next 7-10 years!
2003 / December - 800Mz
All new 800 Mz radios were purchased for Law-Enforcement county
wide from a grant. This grant was a COPS grant where $298,000.00
was secured and every patrol vehicle was equipped was a mobile
radio and officers were given portable radios that network with
the State of Michigan towering system for MPSCS. These radios
averaged $2,200.00 each and are able to talk statewide for
MDT Mobile Data Terminals in Police Vehicles
A project was developed to provide 36 laptop computers for police
vehicles to communicate directly with Lansing LEIN ( Law
Enforcement Information Network) to receive information on
registration plates on vehicles and wants / warrants on people.
This was a Homeland Security Grant and will place these laptops in
all Police Departments within Newaygo County. This grant /
installation was a co-op effort between Dispatch and every police
agency. Officer Matt Hendrie from the Fremont Police Department
took the lead on the technical side.
Sheriff Started 911
Sheriff appointed Sgt. Stan Nieboer as Newaygo Counties first
Sheriff hired Peter C. LeFavour as the first Civilian 9-1-1
1993 / October - a Sur-Charge
was passed in the amount of $1.78 to fund the 9-1-1 operation by a
vote of the public.
Began the move from a 12X12ft. room to a new 750sq. ft. center
within the Jail
1994 / March - Sheriff
turned over the 9-1-1 to a Civilian 10 Member Board to run
1994 / July - a new
Motorola Base radio was purchased to give the Dispatch two main
radios. Also we moved from a Basic 9-1-1 system to Enhanced
(dispatch could ID the caller as soon as an emergency call was
made to dispatch) approx. $125,000. for the radio and another
$75,000/00 for the Enhanced portion.
Switched from paper/pencil to Computer Aided Dispatch for report
Purchased a new Digital Recorder to replace our Old Dictaphone
Real to Real $34,000.00
1997 Added a new
position of Information Technology to deal with all the computers
Hired an Assistant Director to help in the day to day tasks and
Upgraded all computer systems to handle the possibility of 2YK
Started plans to move dispatch to new quarters for needed space.
Humphrey offered the lower level of the FIA Building for our
June, moved into a 3,500sq.ft. area with all new electronics.
New Motorola Radio System (three positions) both High Band and
Added Watson Furniture for four (4) work-stations. Wired for
Build-out of new center (move walls-paint-wire-carpet-new
Added new Verison 9-1-1 call system to replace old Ameritech
November added GIS Mapping with the aid of a $54,000.00 grant
December, changed the entire Law Enforcement departments from High
Band radios to new 800mhz. radios with the assistance of an
$298,000.00 grant from COPS
Upgraded the Fire System and placed them on a new North Tower
Working on MDTs (Mobile Data Terminals) in car for all agencies.
Website by Newaygo County Information